Ikatindia takes pride in making sure the customer gets what he sees and sees what he expects. Each and every product of ours will be comprehensively tested and tried. On grounds of production deformities and shortcomings, the customer will be entitled a complete no questions asked replacement. However, an exchange request can only be made within 7 days of receiving the order. On grounds of non-satisfaction of the customer, we will take the product back without any questions asked, provided we receive our material in uncompromising condition. Once product is received by us, it needs to pass inspection procedure to make sure the product is unused, unopened and in same condition as sent in. When all grounds are clear, we will dispatch then customer's desired exchanged product which should be of the same or higher order value as the returned order. Please note that only a part of the order cannot be exchanged. Please allow 10-12 working days for the entire exchange process to be completed.
*In case of COD orders, the shipping + COD charges are non-refundable.